Viafoura https://viafoura.com/ Engagement Cloud Tue, 17 Sep 2024 15:16:40 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://viafoura.com/wp-content/uploads/cropped-viafoura-favicon-1-32x32.png Viafoura https://viafoura.com/ 32 32 Viafoura’s Community Engagement Tools Now Live Across McClatchy Sites! https://viafoura.com/blog/viafouras-community-engagement-tools-now-live-across-mcclatchy-sites/ Tue, 17 Sep 2024 15:16:40 +0000 https://viafoura.com/?p=65185

We’re excited to share that Viafoura’s full suite of community engagement tools is now live across McClatchy’s 29 daily newspapers. As a prominent American publishing company with a weekly circulation exceeding 10 million across 14 states, McClatchy is dedicated to empowering communities through quality journalism. This launch marks a transformative step in digital storytelling and community building for a company that remains steadfast in its commitment to the communities it serves.

Kat Sheplavy, Sr. Director of New Products & Experiences at McClatchy, shared her excitement about the partnership:

“We chose Viafoura because of their best-in-class suite of products, incredible team, excellent track record of human and AI moderators, and unwavering dedication to building community across online publishers. The Viafoura team is among the best I have ever worked with. They are super organized, incredibly responsive, and dedicated to ensuring we meet our goals. Viafoura has already changed the digital experience across McClatchy properties by giving our audience a platform for productive conversations and enabling our engagement editors to focus on meaningful interactions.”

Kat SheplavySr. Director of New Products & Experiences

As McClatchy continues to innovate in the digital space, the Viafoura tools will play a pivotal role in enhancing key areas of the business including: 

  • Increase in Registrations (Unknown → Known)
  • Improved Retention Rate
  • Time Saved on Moderation
  • Speed to Market to Publish Live Blogs
  • Increased Engagement (Time on Site + Return Visits)

Mark Zohar, CEO of Viafoura, highlighted the strategic alignment between the two companies:

“Our partnership with McClatchy is a perfect example of how strategic alignment can drive innovation and growth. By integrating Viafoura’s community engagement tools, McClatchy is not only enhancing its digital offerings but also fostering stronger, more meaningful connections with its readers, driving real business impact. We are proud to support McClatchy’s mission of strengthening communities through quality journalism.“

This launch is just the beginning. We are excited to continue working closely with McClatchy to build a vibrant, engaged, and safe online community that aligns with their high standards of moderation and safety.

Stay tuned for more updates as we continue to bring our community engagement solutions to life across McClatchy’s digital properties!

]]> July 2024 https://viafoura.com/release-notes/july-2024/ Wed, 14 Aug 2024 00:50:26 +0000 https://viafoura.com/?p=65129

Release Notes Highlights

In July, we’ve made significant updates to enhance your Viafoura experience. Our improvements include enhanced data dashboard performance, optimized skeleton loading for a smoother user experience, and new SDK functionality to display the ban state. Additionally, we’ve added French language support to the Engagement Starter and resolved issues with clicks not registering in iOS WebKit browsers. These changes aim to streamline functionality, improve performance, and deliver a more intuitive interface.

Mentions
  • Web
  • SDK
  • Analytics

New Features and Enhancements

  • Improved data dashboard performance
  • Improved skeleton loading performance
  • SDK: Display Ban state

Bug Fixes

  • Added French translation for Engagement Starter
  • Clicks not registering in iOS webkit browsers
]]> June 2024 https://viafoura.com/release-notes/june-2024/ Tue, 13 Aug 2024 16:55:38 +0000 https://viafoura.com/?p=65130

Release Notes Highlights

This June, we focused on improving the Viafoura experience by addressing several bugs. We fixed issues causing incorrect reply sorting in the comment section, truncated user comment history, and an overlapping UI element in the sorting menu. Additionally, we resolved a problem preventing users from logging in via Facebook. These enhancements aim to create a smoother, more efficient, and visually appealing platform for both users and developers.

Mentions
  • Bug Fixes
  • Improvements

Bug Fixes

  • SDK: Incorrect Sorting of Replies in Comment Section
  • SDK: User comment history cut off
  • Sorting Menu UI Diamond Overlap
  • Unable to login via Facebook
]]> Gambling.com Selects Viafoura for Enhancing User Engagement and Community Building! https://viafoura.com/blog/gambling-com-selects-viafoura-for-enhancing-user-engagement-and-community-building/ Fri, 02 Aug 2024 03:27:42 +0000 https://viafoura.com/?p=65067

We are thrilled to announce that Gambling.com Group has chosen Viafoura to elevate their digital experience and community engagement. Gambling.com Group is a premier provider of digital marketing services for the online gambling industry. With an extensive network of over 50 websites in 16 countries and 9 languages, Gambling.com Group is a global leader in delivering comprehensive gambling guides and reviews. Their significant operations span four worldwide locations, making them a powerhouse in the industry.

Casinos.com reached their next chapter in their growth journey, looking to solve for 3 key areas:

  • Grow registrations: Create an increased direct relationship with users 
  • Create a rich community built around content: Engaging with communities directly resulting in increased time on site and pageviews 
  • Increase revenue through engagement lift: Create new areas of opportunity for revenue generation 

“Viafoura's platform seamlessly integrates with our existing systems, enhances our user engagement, and creates a welcoming environment for members of the Casinos.com community, which is crucial for our growth strategy. Viafoura’s content moderation capabilities will allow us to maintain compatibility with regulatory compliance requirements, and the AI moderation helps reduce the burden on our content moderation team.”

Niall CusackSoftware Development Manager at Gambling.com Group

Viafoura enables Casinos.com to foster a vibrant online community, and deliver higher-quality offerings based on community insights using the core conversational experience, and cutting-edge moderation AI technology.  

“We are also excited about the custom integrations we have implemented.” Niall mentioned, “We have integrated with Customer.io to capture email opt-ins during the registration process, which will extend our abilities to engage with and best serve our growing community.”

Dalia Vainer, Director of Customer Experience at Viafoura, stated, “We are incredibly excited to launch this partnership with Gambling.com Group to create engaged, meaningful experiences for their communities. We look forward to being a strategic partner in driving their key business goals.”

We look forward to a successful collaboration with Gambling.com Group and are committed to supporting their goals of enhancing user engagement and building a rich online community. Stay tuned for more updates on this exciting journey!

]]> Viafoura Celebrates New G2 Badges for Excellence in Digital Engagement https://viafoura.com/blog/viafoura-celebrates-new-g2-badges-for-excellence-in-digital-engagement/ Wed, 03 Jul 2024 04:29:23 +0000 https://viafoura.com/?p=65049

We are excited to share a big milestone at Viafoura: a record-breaking 7 new badges and 16 new reports on G2 for Summer 2024! These badges, awarded by G2, the global software marketplace, are more than just accolades—they represent our unwavering commitment to delivering exceptional solutions and fostering deep connections between brands and their audiences.

Some of the wins include:

  • #1 for Best Results & Best Est. ROI (Mid-Market Results Index for Online Community Management):  Highlights Viafoura’s dedication to delivering tangible results and a strong return on investment. We are committed to seeing the throughline of results in our customers’ community management strategies, and ensuring we build a sustainable future for journalism.
  • #1 for Most Implementable (Mid Market Implementation Index for Online Community Management): Recognized for our commitment to seamless integration and efficient deployment of our online community management tools. It demonstrates our ability to deliver practical and impactful solutions that meet our customers’ implementation needs swiftly and effectively.
  • Momentum Leader (Momentum Grid Report for Commenting Systems): Reflecting our platform’s ability to drive continuous improvement and innovation, resulting in market-leading technology with real impact.
  • High Performer (Grid Report for Commenting Systems, Mid-Market Grid Report for Online Community Management, Grid Report for Online Community Management):  We are proud to be recognized for our excellence and leadership in digital engagement and community management across multiple categories.

“This marks the 8th quarter in a row that Viafoura is setting a new standard of excellence for the industry, reflecting our team’s dedication to empowering brands to connect meaningfully with their audiences. It’s great to be recognized by our customers for driving measurable ROI and results across hundreds of global media sites.” said Mark Zohar, Chief Executive Officer. “I am very proud of the work done by every Viafouran, and excited to continue to help brands activate their audience through the power of community engagement.”

See below for a couple of standout reviews from this last quarter: 

  • ⭐⭐⭐⭐⭐ “Viafoura actively supports our subscription business by providing a value proposition for users to become registrants and for registrants to become paying customers.” 
  • ⭐⭐⭐⭐⭐ “Viafoura addresses key challenges in digital publishing … and leads to improved user experience, increased site participation, and better content management.”
  • ⭐⭐⭐⭐⭐ “En plus de la facilité à intégrer le module sur nos plateformes, nous sommes très satisfaits de l’accompagnement offert par l’équipe de Viafoura.”

Again, a big thank you to our customers for recognizing Viafoura this last quarter as the leader in community software across multiple categories. We look forward to continuing this journey of innovation and delivering even greater value!

To learn more about Viafoura’s award-winning solutions and explore why we’ve earned these prestigious G2 badges, visit our G2 profile. 

Thank you for celebrating these achievements with us!

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